RETURNS POLICY

We are happy to receive back any item you are not completely satisfied with, simply return the item(s) to us in their original condition* within 14 days of purchase. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original packaging with any enclosed documentation.

If you require a different item (including colour) you will need to place a new order online and return the original item for a refund. If you require a different size of the same item, please return the item including a cover note stating your order number and requesting the different size and we'll do our best to get one out to you upon receipt. If the size is unavailable we will refund your card and email to inform you.

Return postage charges are non-refundable unless you have received a faulty or incorrect item from us.

Please return items to:

ZION MMV Co. Ltd
19 Bagshot Court
Prince Imperial Road
PO Box 65172
Woolwich
LONDON
SE18 9HF

International Returns

For international returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.

Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive a return confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the return confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.

When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

If the item you received is faulty or not what you originally ordered, please e-mail customercare@zionmmv.com quoting your order number, your name and address, details of the product, details of the fault and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.